Facebook's autoplay video feature is destroying cellphone bills

By By James O'Toole
Published On: Sep 03 2014 12:29:11 PM EDT
Updated On: Sep 03 2014 12:32:58 PM EDT

John Sanders/CNN

NEW YORK (CNNMoney) -

Want to save money on your phone bill? Make sure you turn off the "autoplay" setting on Facebook videos.

Smartphone users are at risk of maxing out their data plans if they don't change this default setting in the Facebook app, which otherwise will automatically start streaming videos in the News Feed window.

The issue was flagged by consumer finance site MoneySavingExpert.com, which said it had "seen many complaints from people who have been stung with data bills after exceeding their monthly allowance and who believe it to be because of Facebook autoplaying videos."

Fortunately, the fix is an easy one. If you're an iPhone user, tap your "Settings" button and then scroll down and click "Facebook." From there, click "Settings," "Auto-play," and then choose "Wi-Fi only" or "Off."

On Android, bring up the Facebook app and go to your account settings. Click "App Settings," and then choose 'Auto-play only on Wi-Fi' or 'Off.'

Facebook did not immediately respond to a request for comment. If you think you've been hit with unfair data charges, contact your wireless carrier.

Comments

The views expressed below are not those of News4Jax or its affiliated companies. By clicking on "Post," you acknowledge that you have read the Terms of Service and your comment is in compliance with such terms. Readers, please help keep this discussion respectful and on topic by flagging comments that are offensive or inappropriate (hover over the commenter's name and you'll see the flag option appear on right side of that line). And remember, respect goes both ways: Tolerance of others' opinions is important in a free discourse. If you're easily offended by strong opinions, you might skip reading comments entirely.

blog comments powered by Disqus