Food stamp glitch affecting millions is fixed

Published On: Nov 16 2012 01:10:08 PM EST
Updated On: Nov 16 2012 04:14:19 PM EST
MIAMI -

Millions of food stamp recipients in 10 states were unable to use their debit cards for about six hours Friday after an outage at JPMorgan Chase.

Bank spokesman Mike Fusco apologized for the inconvenience and said the technical glitch was resolved around 1 p.m. Friday, but he declined to discuss details of what exactly went wrong.

Bank officials said the outage affected 10 states: Florida, New York, Pennsylvania, Georgia, South Carolina, Indiana, Kentucky, Connecticut, West Virginia, Delaware. It also hit the U.S. Virgin Islands.

"All customers can now use their SNAP, food stamps and other cash benefit cards after we resolved the technical issues," Fusco told The Associated Press.

Angry users took to social media to express their frustration in the busy grocery shopping days before Thanksgiving.

One woman tweeted, "They have about 50 signs on Publix door saying the (hash)EBT machine is down for Ga!!!"

"Five of these states were severely impacted by superstorm Sandy just weeks ago, causing significant hardship for many low-income families. We are deeply concerned about this outage and will continue monitoring the situation," said Kevin Concannon, an undersecretary for the U.S. Department of Agriculture.

Some stores, including Wal-Mart, agreed to handle manual transactions to accommodate customers.

Fusco stressed the outage did not affect regular debit, credit or other card holders.

Comments

The views expressed below are not those of News4Jax or its affiliated companies. By clicking on "Post," you acknowledge that you have read the Terms of Service and your comment is in compliance with such terms. Readers, please help keep this discussion respectful and on topic by flagging comments that are offensive or inappropriate (hover over the commenter's name and you'll see the flag option appear on right side of that line). And remember, respect goes both ways: Tolerance of others' opinions is important in a free discourse. If you're easily offended by strong opinions, you might skip reading comments entirely.

blog comments powered by Disqus